Bedfordshire Police and Crime Commissioner -  
01234 842064

Complaints & Comments

The vast majority of interactions between the police and the public are positive. Unfortunately, sometimes you may not feel that that service that you receive is up the standard that you expect.  Please tell us about it, so that we can learn from these mistakes and improve the service others receive.

Complaints against Bedfordshire Police Force

We are unable to investigate complaints against Bedfordshire Police or individual members of staff.  This falls into the operational management of the force – a matter for the Chief Constable.  Individual complaints should therefore be directed in the first instance to Bedfordshire Police and the Independent Police Complaints Commission thereafter.

Bedfordshire Police deal with all complaints against police officers below the rank of Chief Constable, all police staff and Special Constabulary.  For minor matters that can be resolved quickly and simply, a supervisor can usually deal with your complaint.  More serious matters, however, are referred to the Professional Standards Department, who will oversee the process.  Some matters, due to their seriousness, are referred to the Independent Police Complaints Commission.

We do monitor complaints on a regular basis in order to hold the Chief Constable to account for and to ensure that any appropriate lessons are learned.

Please visit the Bedfordshire Police Website or telephone 101.

Complaints against the Chief Constable

The Police and Crime Commissioner deals with complaints against the personal conduct of the Chief Constable which should be made in writing.

If you have a complaint about the Chief Constable please download and complete the form below and return with any supporting documentation by post or email to:
Office of the Police and Crime Commissioner for Bedfordshire
Kempston HQ
Woburn Road
MK43 9AX

  Complaint Form (pdf)
 Complaint Form (word)

Complaints against the Police and Crime Commissioner

All complaints about the conduct of the Police and Crime Commissioner will initially be dealt with by Bedford Borough Council’s Monitoring Officer (who is also the Police and Crime Panel’s Monitoring Officer).
 Complaints Policy


Other ways to contact me

Please use our contact form to contact us on any subject. Just as we are keen to learn by any mistakes, it's also good if we hear when something has been a success, so please tell us when you think the service you received was worthy of a positive comment.