Bedfordshire Police and Crime Commissioner -  
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PCC Survey Results 2019

We recently conducted a pan Bedfordshire survey and wanted to share the headline results with you.

Overall
- A total of 560 residents of Bedfordshire answered the survey.
- 65% of respondents would like to see a more visible return to policing and to ensure that police are there when they need them. We have 
used this information to reinforce the position of the PCC
- Again, we struggled to receive the views from 16-24 year olds as they only made up 2% of respondents views in the survey which is why 
we have begun the BYC Beds Youth Council. We have changed the approach to gaining the views of young people and will be using this 
forum to be police influencers.

Crime
- Similarly to last year, burglary and anti-social behaviour are the two crime types that people feel most affects them in their local area. 
When asked about other issues that affected communities (that were not listed) the highest response was the concern about illegal 
encampments and the fear they cause specifically around theft from motor vehicles. 57% of respondents feel safe or very safe in the area 
that they live, which is a 3% increase compared to last year.
 
Victim
- 64% of respondents were unaware of the number of police stations and hubs within Bedfordshire as a result 59% of respondents have not 
used the current stations. This will require more force communications. The respondents’ most popular form of communication is via email. 
The OPCC has asked the Force to launch a full project on the communication of the presence of its stations in communities and how 
individuals can make contact with the Force.  
- 32% of residents have been a victim of crime within the last three years. However additional comments do show that those close to victims
 also feel affected. The majority of victims did report the crime.  
- 15% stated they were referred to Victims Services which is a decrease of 16%. Of these, only 13% indicated they were either dissatisfied 
or very dissatisfied, which is an improvement of last year by 28%. This has influenced our review of Signpost, we are aware the quality of 
service is good but the access and knowledge to the service requires improving and this will form part of the review which is reported to at 
Strategic Board.
- The most common views on services needed for victims were having someone to talk too and help with reporting the incident. 33% would 
also like assistance beyond court. Some respondents also felt that being kept up to date on ongoing investigations would be the most 
beneficial to them in terms of positive support. This will be taken to the Strategic Board for discussion as this should be covered under 
Victim Code of Compliance in crime management.
 
Community Resolution
- In the 2018 survey, 60% of the respondents wanted to see community resolutions being used, with the public wanting to see reparation 
resolutions. In the 2019 survey, after having launched the Community Remedy, only 29% of respondents knew about the scheme. After 
explaining more about Community Remedy, the most popular community remedy was reparation/unpaid work. This reflects the 2018 
survey results.

The recommendations which were highlighted in the findings of the annual survey have a direct focus on how the OPCC both supports and 
applies scrutiny to Bedfordshire Police. The Office of the Police and Crime Commissioner has a monthly strategic board which is the forum 
to hold the Chief Constable and his force to account, the recommendations have been presented to the Executive Team and these will be 
continually monitored.



 

PCC Survey Results 2018

We recently conducted a pan Bedfordshire survey and wanted to share the headline results with you. Overall:
 
  1. A total of 1812 residents of Bedfordshire answered the survey.
  2. The majority of respondents 62%, would like to see a more visible return to policing and to ensure that police are there when they need them.
  3. In future we will need to ensure that we have a larger view from 16-24 year olds as they only make up 5% of respondents views in the survey.
  4. We have had a 10% overall response from BME residents.
  5. The survey also had the largest number of respondents from residents in Central Bedfordshire.

Crime

  1. Burglary and ASB are the two crime types that people feel most affects them in their local area. When asked ‘other’ the most frequent concerns were speeding and dangerous driving. This could explain why only 54% of respondents felt safe or very safe in the area that they live.

Victim

  1. Unfortunately, 62% of respondents were unaware of the police stations and hubs within Bedfordshire as a result 62% of respondents have not used the current stations. This will require more force comms, worth noting that 48% prefer to be emailed directly as a form of correspondence.
  2. 28% (482) of residents have been a victim of crime within the last 3 years. However additional comments do show that those close to victims also feel affected. A majority of victims actually reported the crime, although many comments that followed, reflected the theme of having little trust that anything would be done.
  3. Only 31% (159) were referred to Victims Services and 41% indicated they were either dissatisfied or very dissatisfied. 55% of respondents said they would not want to report or felt unsure about reporting crimes on line. A high majority wanted to be able to talk to someone directly and have assistance from the new Signpost Hub to talk or report to the police. Respondents also felt that having assistance going through the court process and beyond would be key services they would like from Signpost.
Community Resolution
  1. Positively, 60% would like to see community resolutions being used. There is still a great need to explain what this will look like and what it will mean to the public and victims. The public would like to see reparation resolutions.
  2. The majority of recommendations that came as a direct result of the Survey were focussed on how Bedfordshire Police communicates and engages with the public. These recommendations were researched and put to Bedfordshire Police by the Office of the Police and Crime Commissioner at Strategic Board (the meeting where the PCC holds the Force to account) and will be monitored through the Force Communications plan.
For more details on the results of the survey please click here.

The Police and Crime Panel has agreed the Precept increase - 14 February 2019