OPCC Annual Survey 2020
Have your say - PCC launches her annual survey to the people of Bedfordshire
Bedfordshire’s Police and Crime Commissioner, Kathryn Holloway, has launched her annual survey for the fifth time.
The survey, which has been launched today (Wednesday 9 September), can be found at www.surveymonkey.co.uk/r/FM8MJWS. The public will have a month to share their views, with the closing date for submissions being Friday 9 October. Following the survey, all the data will be collated and the Office of the Police and Crime Commissioner (OPCC) will publish a report on its website.
“I have continuously given a voice to the public during my time as Police and Crime Commissioner and my annual survey is one of the core mechanisms I use to do this. Throughout the pandemic, it has been important to me that your voice has not been lost. I have been speaking with and virtually meeting as many people as possible through remote events with the public, our partners, councillors and the Police and Crime Panel.
“In previous surveys we were lower in responses from young people and so I have set up the Bedfordshire Youth Council on Instagram to allow the young people of Bedfordshire to have their voice heard. I have been having conversations with people from all over the county to understand what matters to them and the relationship they have with the police. Your experiences, thoughts and ideas are the foundation for us in understanding how best to deliver the services of Bedfordshire Police,” said Commissioner Holloway.
The survey includes questions asking for residents’ views on the crimes types they are most affected by and the services they have had access to over the past year, such as Signpost (www.signpostforbedfordshire.com), which launched in 2018 to provide support for victims across Bedfordshire regardless of whether they have reported a crime or not.
The survey is being sent out to residents across the county and will be accessible via the Commissioner’s website (www.bedfordshire.pcc.police.uk/).
“May I take this opportunity to thank those of you who will take the time to complete the survey. It will allow us to better understand your views and experiences which will ultimately help others in our communities,” added the PCC.
PCC Survey Results 2019
We recently conducted a pan Bedfordshire survey and wanted to share the headline results with you. Overall - A total of 560 residents of Bedfordshire answered the survey. - 65% of respondents would like to see a more visible return to policing and to ensure that police are there when they need them. We have used this information to reinforce the position of the PCC - Again, we struggled to receive the views from 16-24 year olds as they only made up 2% of respondents views in the survey which is why we have begun the BYC Beds Youth Council. We have changed the approach to gaining the views of young people and will be using this forum to be police influencers. Crime - Similarly to last year, burglary and anti-social behaviour are the two crime types that people feel most affects them in their local area. When asked about other issues that affected communities (that were not listed) the highest response was the concern about illegal encampments and the fear they cause specifically around theft from motor vehicles. 57% of respondents feel safe or very safe in the area that they live, which is a 3% increase compared to last year. Victim - 64% of respondents were unaware of the number of police stations and hubs within Bedfordshire as a result 59% of respondents have not used the current stations. This will require more force communications. The respondents’ most popular form of communication is via email. The OPCC has asked the Force to launch a full project on the communication of the presence of its stations in communities and how individuals can make contact with the Force. - 32% of residents have been a victim of crime within the last three years. However additional comments do show that those close to victims also feel affected. The majority of victims did report the crime. - 15% stated they were referred to Victims Services which is a decrease of 16%. Of these, only 13% indicated they were either dissatisfied or very dissatisfied, which is an improvement of last year by 28%. This has influenced our review of Signpost, we are aware the quality of service is good but the access and knowledge to the service requires improving and this will form part of the review which is reported to at Strategic Board. - The most common views on services needed for victims were having someone to talk too and help with reporting the incident. 33% would also like assistance beyond court. Some respondents also felt that being kept up to date on ongoing investigations would be the most beneficial to them in terms of positive support. This will be taken to the Strategic Board for discussion as this should be covered under Victim Code of Compliance in crime management. Community Resolution - In the 2018 survey, 60% of the respondents wanted to see community resolutions being used, with the public wanting to see reparation resolutions. In the 2019 survey, after having launched the Community Remedy, only 29% of respondents knew about the scheme. After explaining more about Community Remedy, the most popular community remedy was reparation/unpaid work. This reflects the 2018 survey results. The recommendations which were highlighted in the findings of the annual survey have a direct focus on how the OPCC both supports and applies scrutiny to Bedfordshire Police. The Office of the Police and Crime Commissioner has a monthly strategic board which is the forum to hold the Chief Constable and his force to account, the recommendations have been presented to the Executive Team and these will be continually monitored.
PCC Survey Results 2018
- A total of 1812 residents of Bedfordshire answered the survey.
- The majority of respondents 62%, would like to see a more visible return to policing and to ensure that police are there when they need them.
- In future we will need to ensure that we have a larger view from 16-24 year olds as they only make up 5% of respondents views in the survey.
- We have had a 10% overall response from BME residents.
- The survey also had the largest number of respondents from residents in Central Bedfordshire.
- Burglary and ASB are the two crime types that people feel most affects them in their local area. When asked ‘other’ the most frequent concerns were speeding and dangerous driving. This could explain why only 54% of respondents felt safe or very safe in the area that they live.
- Unfortunately, 62% of respondents were unaware of the police stations and hubs within Bedfordshire as a result 62% of respondents have not used the current stations. This will require more force comms, worth noting that 48% prefer to be emailed directly as a form of correspondence.
- 28% (482) of residents have been a victim of crime within the last 3 years. However additional comments do show that those close to victims also feel affected. A majority of victims actually reported the crime, although many comments that followed, reflected the theme of having little trust that anything would be done.
- Only 31% (159) were referred to Victims Services and 41% indicated they were either dissatisfied or very dissatisfied. 55% of respondents said they would not want to report or felt unsure about reporting crimes on line. A high majority wanted to be able to talk to someone directly and have assistance from the new Signpost Hub to talk or report to the police. Respondents also felt that having assistance going through the court process and beyond would be key services they would like from Signpost.
- Positively, 60% would like to see community resolutions being used. There is still a great need to explain what this will look like and what it will mean to the public and victims. The public would like to see reparation resolutions.
- The majority of recommendations that came as a direct result of the Survey were focussed on how Bedfordshire Police communicates and engages with the public. These recommendations were researched and put to Bedfordshire Police by the Office of the Police and Crime Commissioner at Strategic Board (the meeting where the PCC holds the Force to account) and will be monitored through the Force Communications plan.
The Police and Crime Panel has agreed the Precept increase - 14 February 2019