Bedfordshire Police and Crime Commissioner -  
01234 842064

Services for Victims of Crime

Whether it is you, a partner, friend, relative or colleague who has been the subject Signpost Logo of a crime, Signpost to Support Bedfordshire is the way for you to find the help that meets your specific needs.

For more information and support, please visit the Signpost Website

Signpost Hub is an innovative new approach to supporting those affected by crime in Bedfordshire, putting victims at the heart of everything we do. The hub offers free and confidential support to anyone affected by crime, whether it has been reported to the police or not. This includes victims themselves, bereaved relatives, parents or guardians of victims under 18 and members of staff where a business has been the subject of a crime.
When you report a crime to the police you will be asked a few questions to find out how you have been affected by the crime and your personal circumstances, to see if there is any additional support that you might need. We will use this information to decide the best way to support you.
We may contact you by phone or in writing. One of our skilled Victim Care Coordinators will be able to identify the help you might need and what local support is available. If needed, we can support you through any proceedings at Magistrates’ or Crown Court.

We will also talk to you about the benefits of Restorative Justice, which can give you the opportunity to tell the offender about the real impact the crime they committed has had on you.

What if I don't want to talk to the Police?

We understand that sometimes victims of crimes do not want to talk to the police about their experience. You can still access support services to help you cope and recover from your experience. Don’t worry if the crime is historic and you turned down support before, you can still access the services now or at any time.

The Victims' Code

The new Victims’ Code was launched in December 2013 and work has been ongoing within Bedfordshire Police and partners to embed it effectively.
You can find out what this means to you by clicking

The Commissioner receives regular updates from the Chief Constable and other Chief Officers on the implementation of the  Victims Code.

Victims' Code of Practice

The Ministry of Justice’s revised Code of Practice for Victims of Crime became effective in December 2013. The Victims’ Code sets out in plain English what people should expect from the moment they report a crime to the end of a trial. For the first time there is tailored advice in the Code for under-18s and their guardians on attending court and giving evidence.

The Code will make sure that victims of the most serious crimes, including hate crime, domestic violence, terrorism and sexual offences, persistently targeted victims and all vulnerable and intimidated victims get access to vital services, like pre-trial therapy and counselling.

The statutory Victims’ Code will also:

  • Entitle victims to say whether they want to read out their Victim Personal Statement in court, subject to the court’s discretion
  • Ensure all victims are automatically referred to victims’ service by the police so that all victims receive consistent and immediate access to support services
  • Give victims a clearer means of redress if they are not given the support they deserve
  • For the first time give businesses, who are victims of 9.2 million crimes committed each year, the ability to have their say by writing an Impact Statement to explain to the court how a crime has affected them.

See the full version of the Victims' Code

Other materials available on this page includes:

  • Public information leaflets about the new Code, one specifically aimed at adults, another at under-18s.
  • A poster highlighting the support victims are entitled to during their journey through the criminal justice system.
  • A YouTube video aimed at helping under-18s understand the support and information they are entitled to under the Code is also available on this page
  • An Easy Read version of the Code for people with learning difficulties.
  • An audio version is available for the visually impaired.
If you are a victim of crime and do not feel you have received the service required by the code, you can approach the relevant agency and deal with the matter through their complaints process.


Bedfordshire Needs Assessment

We have produced a Needs Assessment to inform our future commissioning intentions for victims’ services in Bedfordshire. This process took place with the involvement of our key partners and stakeholders, including the Bedfordshire Victims’ Services Partnership. The document can be downloaded below:-

 Bedfordshire Needs Assessment
 Bedfordshire Needs Assessment – Executive Summary