New complaints team
Complaints
From 12 January 2026
The Office of the Police and Crime Commissioner (OPCC) will offer a new service to handle complaints about Bedfordshire Police.
This change is designed to make the complaints process simpler, more transparent, and independent from the police. If you’ve had an experience with Bedfordshire Police that you’re unhappy about, this service will give you a clear way to raise your concerns and ensure you receive a timely response.
The OPCC will deal with complaints that do not require a formal investigation under national police regulations (Outside Schedule 3 of the Police Reform Act).
Our dedicated team will:
- Resolve complaints quickly and effectively wherever possible.
- Support and guide you through the process, explaining what happens at each stage.
- Keep you informed until your complaint is closed.
If your complaint cannot be resolved by us, we will if required pass it to the Professional Standards Department (PSD) or refer you to the Independent Office for Police Conduct (IOPC) for further investigation.
More about how to make a complaint on our dedicated Complaints page.