Contacting the Office of the Police and Crime Commissioner (OPCC) for Bedfordshire
The normal business hours for the OPCC
The normal business hours for the OPCC are 09:00 – 17:00, Monday – Friday, excluding bank holidays.
We will aim to respond to all forms of contact within 2 working days.
We have various methods of contact:
Write to us:
Office of the Police and Crime Commissioner for Bedfordshire,
Bridgebury House,
Bedfordshire Police Headquarters,
Woburn Road,
Kempston,
Bedford
MK43 9AX
Call us on: 01234 842064
Email us: [email protected]
Or complete the contact form: Contact form
Please contact [email protected] for all media related enquiries.
To report a crime, please call 999 in an emergency or 101 for non emergencies.
Is it an emergency?
- there is an immediate danger to life
- someone is using violence or is threatening to be violent
- a crime is happening right now, like a house burglary or a theft
- the suspect is still at the scene
- If you’ve pre-registered with the emergency SMS service, use our textphone service 18000 or text us on 999.
- Call 999 BSL to use a British Sign Language interpreter.
If it's not an emergency
If you’ve witnessed or been the victim of crime that isn't an emergency, please report it to Bedfordshire Police - Report a crime | Bedfordshire Police
What's happening in your area?
Find your local police officer, get the latest crime statistics and advice, help us with appeals for information and find out what we’re doing to tackle crime in your area.
Eligibility for self-referral
You can self-refer to the Bobby Scheme if you live in Bedfordshire and:
- You are over 65 and have been the victim of crime
- You are over 65 to help prevent you from becoming a victim of crime
- You are a vulnerable member of the community (the definition of vulnerable being those who may be unable to care for themselves and keep themselves safe from harm due to physical or mental disability and who need community care services)
Please note - If you are a victim of Domestic Abuse, you must be referred through the Police or a partner agency, such as:
Bedfordshire Victim Care Service
Should you not meet any of the above criteria for this service, you can seek help at:
Central Bedfordshire Adult social care
Complaints
From 12 January 2026
The Office of the Police and Crime Commissioner (OPCC) will offer a new service to handle complaints about Bedfordshire Police.
This change is designed to make the complaints process simpler, more transparent, and independent from the police. If you’ve had an experience with Bedfordshire Police that you’re unhappy about, this service will give you a clear way to raise your concerns and ensure you receive a timely response.
The OPCC will deal with complaints that do not require a formal investigation under national police regulations (Outside Schedule 3 of the Police Reform Act).
Our dedicated team will:
- Resolve complaints quickly and effectively wherever possible.
- Support and guide you through the process, explaining what happens at each stage.
- Keep you informed until your complaint is closed.
If your complaint cannot be resolved by us, we will if required pass it to the Professional Standards Department (PSD) or refer you to the Independent Office for Police Conduct (IOPC) for further investigation.
How to Make a Complaint
Our working hours will be Monday–Friday, 9am–5pm.
Online Form
Complete the online complaint form via the Bedfordshire Police website:
Online form
Send your complaint to: [email protected]
Telephone
Call 01234 842060
If you reach voicemail, please leave your name and phone number so we can return your call.
Post
Write to:
Complaints Resolution Team
Office of the Police and Crime Commissioner for Bedfordshire
Police HQ
Woburn Road
Kempston
MK43 9AX
You can make a complaint if you:
- Experienced inappropriate behaviour from a police officer, staff member, contractor, or volunteer (e.g., rude or aggressive conduct).
- Witnessed inappropriate behaviour by a police officer, staff member, contractor, or volunteer.
- Were adversely affected by the conduct of a police officer, staff member, contractor, or volunteer.
- Are acting on behalf of someone who meets the above criteria (with their written consent).
Parents or guardians can complain on behalf of a child aged 16 or under without written consent.
- You may also complain about how the police force is run, such as policing standards or policies.
Please note:
You cannot use the complaints system if you were not directly affected or present at the incident (e.g., concerns based solely on media or social media reports). However, you can still provide feedback to the police.
The Complaints Resolution Team will:
- Assess your complaint fairly and proportionately.
- Follow relevant legislation and guidance from the Independent Office for Police Conduct (IOPC).
- Contact you to explain how your complaint will be managed.
Depending on the seriousness, your complaint may be referred to:
- Bedfordshire Police Professional Standards Department (PSD), or
- The Independent Office for Police Conduct (IOPC).
For more information on police complaints data, visit:
Police complaints statistics | Independent Office for Police Conduct (IOPC)
Police force data | Independent Office for Police Conduct (IOPC)
Bedfordshire Police | Independent Office for Police Conduct (IOPC)
Bedfordshire OPCC reports:
Date TBC.
If you need any adjustments or support to help you through the complaints process, please let us know.
